Insurance · Claims operations
Claims file summarization
Key results
- Claim intake summary35 min10 minadjuster median
Claims arrive as a pile — email, photos, adjuster notes, third-party attachments. This workflow produces one structured summary per claim so adjusters review instead of assemble.
The problem
Adjusters opened six systems per claim to understand severity, parties, and timeline. Summary quality varied by adjuster and workload; supervisors couldn't compare apples to apples.
Backlog grew because intake was manual stitching, not decision work. FNOL speed suffered even when downstream adjusters were available.
What Qurio does
Qurio ingests authorized claim inputs, extracts entities, dates, damage descriptors, and attachments, then drafts a structured summary with severity context aligned to internal rubrics.
Adjusters edit, approve, or send back for more data. The workflow updates when coverage rules change — no retraining every adjuster on a new form.
The outcome
Time to first readable summary drops to minutes. Adjusters focus on liability and settlement judgment.
Supervisors get consistent intake packets for QA and training. Throughput scales without hiding assembly work in overtime.
Integrations
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